8.00 am

Your field engineer checks the diary to check what jobs are booked for the day. He then prints off a unique job sheet for each job, collects any parts he may need and leaves for his first job.

9.00 am

The phone rings. dataPos pops up a screen telling you who is calling. Its an existing customer, so you can instantly call up their history, enabling you to answer the phone in a more professional and personal manner. The customer requires a quotation, after the quotation is raised and the stocks and deliveries are checked for the product, you give them a unique reference number to identify their quote.

9.10 am

Customers start coming into the shop. Most of them require products that are on you shelves, so their sales are handled quickly and efficiently with the EPoS system.

10.00 am

Deliveries start to arrive. The items are booked into the system, updating your stock levels, and printing tickets to let you know which items are required for existing jobs and customers.

11.00 am

Your first repair of the day arrives. After taking the item in, dataPos produces a ticket to go onto the item which allows it to be tracked repairs progress. another copy is given to the customer, so that they can call and enquire about their repair at any time.

12.00 am

DataPos informs you that a supplier is calling. You call up their details and greet the sales rep by name. You are informed that there are 300 price updates that week. You click on the link to their website, download the latest price CSV and import it, updating all 300 products. Finished by 12.10

2.00 pm

A customer calls in to collect an existing repair. You check the system using the repairs number or customer details and know that the repair is completed and take the payment from the customer.

3.00 pm

Your customer who required the quote calls back. DataPos tells you who is calling, and you can see straight away that they have an outstanding quote. They tell you that they require the item, so you check the diary for a delivery date, take the credit card payment and schedule the item for delivery.

3.30 pm

A quick look at the auto ticket module tells us that supplier updates we did earlier requires some tickets to be printed. You save a list of each type. Then using Ticket+ you produce new price tickets for all the updated items.

4.00 pm

Better order some stock. DataPos produces a report letting you know what items are required to complete current jobs, and to bring items with low stock backup to acceptable levels.

5.00 pm

The shop doors are shut. You produce a till report to enable you to balance your till.

5.15 pm

Export the days transactions to your accounts package, lock the doors and go home.